Confidentiality Policy

Purpose

The purpose of this policy is to establish guidelines for the handling, storage, and protection of confidential information. This policy applies to all employees, contractors, and third-party service providers who have access to our data.

Definition of Confidential Information

Confidential information includes, but is not limited to:

• Personal information of customers and employees (e.g., names, addresses, phone numbers, email addresses, payment details).
• Business information (e.g., contracts, financial records, business strategies, proprietary information).
• Any other information that is not publicly available and is considered sensitive or proprietary by Calgary Movers Pro.

Responsibilities

1. Employees:
   • All employees are required to protect the confidentiality of information they access during the course of their employment.
   • Employees must not disclose any confidential information to unauthorized individuals or use it for personal gain.
   • Employees must report any breaches or potential breaches of confidentiality to their supervisor or the designated privacy officer immediately.
2. Contractors and Third-Party Service Providers:
   • Contractors and third-party service providers must adhere to the same confidentiality standards as our employees.
   • Contracts with third-party providers must include confidentiality clauses that protect our information.

Handling Confidential Information

1. Access Control:
   • Confidential information is accessible only to authorized personnel who need it to perform their job duties.
   • Access to confidential information is granted based on the principle of least privilege.
2. Secure Storage:
   • Confidential information must be stored securely, whether in physical or electronic form.
   • Physical documents must be kept in locked cabinets or secure areas.
   • Electronic data must be protected by passwords, encryption, and other security measures.
3. Transmission of Information:
   • Confidential information must be transmitted securely, using encryption and secure communication channels.
   • Information should not be shared via unsecured methods such as personal email accounts or unsecured public networks.

Use of Confidential Information

1. Permitted Use:
   • Confidential information must be used only for legitimate business purposes related to the services provided by Calgary Movers Pro.
   • Employees and contractors must follow all company policies and procedures when handling confidential information.
2. Prohibited Use:
   • Confidential information must not be disclosed to unauthorized individuals, both within and outside the organization.
   • Information must not be used for personal gain or any purpose that could harm Calgary Movers Pro or its clients.

Breach of Confidentiality

1. Reporting:
   • Any suspected or actual breach of confidentiality must be reported immediately to the designated privacy officer or supervisor.
   • A thorough investigation will be conducted to assess the breach and determine the appropriate response.
2. Consequences:
   • Employees found to have breached confidentiality may face disciplinary action, up to and including termination of employment.
   • Contractors and third-party providers found to have breached confidentiality may face termination of their contract and potential legal action.

Compliance

1. Legal Requirements:
   • Our confidentiality practices comply with all applicable local, provincial, and federal laws and regulations.
   • Regular audits and reviews are conducted to ensure ongoing compliance with legal and regulatory requirements.
2. Employee Training:
   • All employees receive training on confidentiality policies and procedures during onboarding and through regular refresher courses.
   • Employees are required to acknowledge their understanding and acceptance of this policy.

Contact Us

If you have any questions or concerns about our confidentiality policy, please contact us. We are committed to protecting the confidentiality of your information and ensuring it is handled with the highest level of care.

• Email: confidentiality@calgarymoverspro.ca
• Phone: (587) 741-9000
• Address: 330 5 Ave SW, Calgary, AB T2P 0L4