Know Your Rights as a Customer

Your Rights 

1. Right to a Written Estimate: 
   • Accurate Estimates: You are entitled to receive a written estimate for your move, detailing all potential charges. This estimate should be based on an in-home or virtual survey of your belongings. 
   • Binding and Non-Binding Estimates: Understand the difference between binding estimates (fixed price) and non-binding estimates (subject to change based on actual weight or volume). 
2. Right to Professional Service: 
   • Trained Movers: You have the right to expect that your move will be conducted by trained, professional movers who handle your belongings with care. 
   • Timely Service: Our team will arrive at the scheduled time and complete your move efficiently and promptly. 
3. Right to Clear Communication: 
   • Detailed Information: You are entitled to clear and detailed information about the moving process, including timelines, services provided, and any special instructions. 
   • Open Communication: We are committed to maintaining open lines of communication throughout your move. You can reach us with any questions or concerns before, during, and after your move. 
4. Right to Safety and Security:
   • Safe Handling: Your belongings should be handled safely and securely at all times. We follow strict safety protocols to protect your items from damage. 
   • Secure Transportation: Our trucks are equipped with safety features to ensure the secure transport of your belongings. 
5. Right to Damage Protection: 
   • Liability Coverage: You have the right to basic liability coverage for your belongings 
   • Claims Process: In the event of damage, you have the right to file a claim. We will process your claim promptly and fairly. 
6. Right to Accurate Billing:
   • Transparent Charges: You are entitled to a clear and itemized final bill that reflects the services provided and any additional charges agreed upon. 
   • No Hidden Fees: We commit to transparency in our pricing, with no hidden fees or unexpected charges. 
7. Right to Cancel or Reschedule: 
   • Flexible Policies: You have the right to cancel or reschedule your move within the terms of our cancellation policy. We provide flexible options to accommodate changes in your plans. 
8. Right to Privacy: 
   • Confidentiality: Your personal information and moving details will be kept confidential and used only for the purpose of providing our services.

How to Exercise Your Rights 

1. Ask Questions: 
   • Don't hesitate to ask questions about any aspect of your move. Our team is here to provide the information you need to make informed decisions. 
2. Review Documents: 
   • Carefully review all documents provided, including estimates, contracts, and the  final bill. Ensure you understand all terms and conditions. 
3. Report Issues: 
   • If you encounter any issues or have concerns, report them immediately to our customer service team. We are committed to resolving any problems promptly. 
4. Provide Feedback: 
   • Your feedback is valuable to us. Share your experience to help us improve our services and better serve our customers. 

Contact Us

If you have any questions about your rights as a customer or need assistance with any aspect of your move, please contact us. We are here to support you and ensure a positive moving experience. 

• Email: support@calgarymoverspro.ca 
• Phone: (587) 741-9000
• Address: 330 5 Ave SW, Calgary, AB T2P 0L4

Thank you for choosing Calgary Movers Pro. We are dedicated to providing you with a seamless and satisfactory moving experience while upholding your rights as a valued customer.